1. Introduction
At ProClientChat ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
2. Information We Collect
2.1 Personal Data
We may collect the following types of personal data:
- Account Information: When you register for an account, we collect your name, email address, password, and other information you provide during the registration process.
- Profile Information: Information you add to your profile, such as your job title, company, and profile picture.
- Payment Information: When you subscribe to our paid services, we collect payment information, including credit card details or other financial information necessary to process your payment.
- Communication Data: Messages, emails, and other content you input into our Services for enhancement, translation, or other processing.
- Usage Data: Information about how you use our Services, including log data, device information, IP address, browser type, and pages visited.
2.2 How We Collect Information
We collect information in the following ways:
- Direct Interactions: Information you provide when you create an account, subscribe to our service, or communicate with us.
- Automated Technologies: As you interact with our Services, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.
- Third Parties: We may receive information about you from third-party service providers, such as payment processors and analytics providers.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide, maintain, and improve our Services
- To process and complete transactions
- To send you technical notices, updates, security alerts, and administrative messages
- To respond to your comments, questions, and requests
- To personalize your experience and deliver content relevant to your interests
- To monitor and analyze trends, usage, and activities in connection with our Services
- To detect, prevent, and address technical issues, fraud, and other illegal activities
- To comply with legal obligations
4. How We Share Your Information
We may share your personal data with the following categories of recipients:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Business Partners: We may share your information with business partners to offer you certain products, services, or promotions.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information with your consent or at your direction.
5. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal data. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, update, or delete your information
- The right to rectification (to correct inaccurate data)
- The right to object to our processing of your personal data
- The right to restriction (to request that we restrict processing of your personal data)
- The right to data portability (to receive your data in a structured, commonly used format)
- The right to withdraw consent at any time where we relied on your consent to process your personal data
To exercise these rights, please contact us at support@proclientchat.com.
8. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
9. Children's Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information as quickly as possible.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@proclientchat.com.