Refund Policy

1. Overview

At ProClientChat, we want you to be completely satisfied with our services. This Refund Policy outlines when and how you can request a refund for your subscription.

2. Free Trial

We offer a 7-day free trial for all new users. During this trial period, you can explore our services without any charge. If you decide to cancel during the trial period, you will not be charged.

3. Subscription Refunds

3.1 Eligibility for Refunds

We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with our services within the first 30 days of your paid subscription, you may request a full refund.

To be eligible for a refund:

• The request must be made within 30 days of the initial purchase
• Your account must be in good standing
• You must provide a reason for the refund request

3.2 Partial Refunds

After the initial 30-day period, refunds are generally not provided for subscription fees already paid. However, we may consider partial refunds in exceptional circumstances on a case-by-case basis.

3.3 Subscription Cancellations

You may cancel your subscription at any time. When you cancel:

• You will continue to have access to the service until the end of your current billing period
• Your subscription will not renew automatically after the current billing period ends
• No refund will be issued for the unused portion of your current billing period unless you are within the 30-day money-back guarantee period

4. Annual Subscription Refunds

For annual subscriptions, after the 30-day money-back guarantee period, we may provide a prorated refund for the unused months if you decide to cancel, less a 20% administrative fee.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our support team at support@proclientchat.com with the following information:

• Your account email address
• Date of purchase
• Reason for the refund request

5.2 Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, the refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6. Non-Refundable Items

The following are not eligible for refunds:

• Add-on services or features purchased separately from the main subscription
• Subscriptions that have been active for more than 30 days (except as noted for annual subscriptions)
• Accounts that have violated our Terms of Service

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of such changes.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@proclientchat.com.